Shipping and Returns
Due to complications regarding COVID-19 and social distancing practices, orders may take 7-14 business days to process and ship. If your order should happen to experience delays of more than 14 business days during transit you will be refunded 100% of your shipping cost. This policy begins 24 hours after your order is placed and processed.
For International shipping please allow an additional 7-21 business days.
"Standard Processing (5-7 Business Days)", "Priority Processing (3-5 Business Days)", and "Expedited Processing (2-3 Business Days)" refers to the processing of your order at our warehouse and does not include transit time. Orders may be processed sooner than the option you chose at checkout. Please note that processing orders is completely dependent on available "man-power" and helpers, and we always aim to process as many orders as quickly as humanly possible. Orders are generally not processed on weekends or holidays (though we do our best to sometimes make an exception if we can).
Shipping U.S. Domestic.
Most U.S. orders ship via U.S. Postal Service with tracking and delivery confirmation. Depending on certain sizes and weights, some packages may have to ship ground.
My order says delivered but I have not received it, what should I do?
USPS is responsible for the delivery of the package. In the event you are unable to locate a package posted “in-transit” or “delivered” we encourage you to contact your local post office.
Shipping Address Issues
Grateful Apparel CANNOT BE HELD LIABLE for any shipping address discrepancies including lost, stolen, misplaced, or incorrectly delivered shipments.
As our trusted customer, we solely rely on you to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase, we unfortunately wouldn't be able to make any changes if the package has already been processed and shipped.
If your order is returned to our facility by USPS due to any address discrepancies you will be refunded for the amount of your purchase (minus shipping cost). Unfortunately, our carriers will not refund the expense of shipping a package that is returned to us, and you will therefore be responsible for the cost of shipping.
Why is my order still in "Pre-shipment"?
Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for a day or two. Please only contact us about this if your order has surpassed the estimated time for shipment.
What is the status of my order?
You are provided a "Status of your order" or "View your order" link on your order confirmation that will provide you with great information regarding what phase your order is in. (processing, shipped, delivered) Anytime you click on that link, it will give you a real-time update. If you received an order confirmation via email, that means we received your order. If when you click on your "View your order" or "Status of your order" link, nothing has changed, that means your order is still being processed. You will not receive your tracking until your order is fully processed and packaged for shipping. You will immediately receive a shipment confirmation via email once your package is on its way. Your tracking link will be in that shipment confirmation email, and will also be available when you click on the "View your order" or "Status of your order" link. Please plan accordingly to receive your package once the tracking info is provided. Unfortunately, there is little we can do regarding "lost" or stolen packages if the USPS documents a successful delivery to the address submitted with your order.
We cannot change addresses once the package is already in transit.
International Orders Ship via U.S. Postal Service (IMPORTANT: PLEASE READ BEFORE ORDERING)
Although we have a successful track record regarding packages that make it to their destination on time, customers will assume all the risk, responsibility, and cost for orders that are lost.
Also, international orders may also incur Government Custom Agency Fees. We do not cover or reimburse any fees that customers will have to pay to their Government Custom Agencies to retrieve their packages.
USPS (United States Postal Service) will not track packages once they have left the United States. International orders. especially overseas orders, may take 4-6 weeks, due to Custom agencies and the postal service.
Customers shipping internationally will assume all risks mentioned above. We are sorry for any inconveniences, and we will continue to find better ways to improve our service internationally.
Returns and Exchanges
NO refunds or exchanges on sales items and/or orders bought with promo codes or promotional offers. Please be sure to reference sizing charts to avoid items not fitting.
Orders that originally qualified for FREE Shipping or FREE Tee, based on order total or promotional offers, will be charged shipping and/or the FREE Tee value if a change causes the order to unsatisfy the original requirements.
Returns and exchanges on all full price merchandise are accepted within 14 days of the date of order for items. Items must be in 100% new condition (not washed, worn or altered)
The cost of shipping will not be refunded on returns.
IMPORTANT: If by chance GRATEFUL APPAREL shipped you the wrong size or wrong garment, please send us an email to email@example.com. You will immediately receive an automated response. Please follow the instructions and send a second email with "2nd Email" written on the email's subject line, and briefly explain the situation. We will then ship you the correct item along with a pre-paid return envelope so you can send us the incorrect item.
Returns and exchanges will not be accepted on items that were on sale and/or bought with promo codes or promotional offers, so please choose carefully. Returns that have been worn, damaged, or altered from their original condition will be returned to the customer and no refund or exchange will be given.
If you have received a damaged item, please contact us immediately. We will gladly send you a replacement of the same item if we are contacted within 14 days of you receiving your package. In the event that it is out of stock, you can pick out any other item of the same value.
Please send all returns/exchanges to:
110 Bomar Court, Suite 102
Longwood, FL 32750
Attach a little note with the size you would like us to exchange it for. :o)
p.s. For returns of items that were purchased at full price (does not include items on sale or bought with promo codes), you will receive your refund once your return has been processed