FAQs

Here you can find the most frequently asked questions we get.

If you have further questions, you can always contact us via email or through our contact page right >>here<<

Thanks for asking! Check out our About Us page for a breakdown of where Grateful started!

We have a policy of free returns & exchanges, which includes a full refund on original shipping cost for the item(s), as well as the cost of the return shipping label (yep, that’s right, both costs are on us). If you are not 100% satisfied with your items, you may return your order to us for an exchange OR for a full refund, free of charge. Our return policy is effective for up to 30 days of original purchase.

When processing an exchange, some items may have a low inventory count and may be unavailable for  exchange. If an exchange isn't possible, we will bring it to your attention via email.

For more details, visit our Return Policy Page HERE.

Inconsistent billing information is normally the cause of credit card declines. If the billing information you provided doesn't line up with the information that your bank has, any transactions you make will most likely be declined.

Make sure to double check your billing information, as well as your credit card information (like your card number, expiration date, and security code!)

If you attempted an order and it declined, the transaction did not go through... meaning no money was taken by us.

Some credit card companies and banks will place a hold on your card for any attempted orders, meaning that a transaction may show up on your statement even when it didn't fully process!

This usually will rectify itself within a day or two, but if this happens to you, we highly recommend contacting your bank/credit card provider so they can help you further. 

Our inventory tends to come and go pretty frequently... but there's always a chance that they will come back!

To be instantly notified when your favorite item will be available, simply press the "Email Me When Available" button on the product page and select the size you want to be in the loop for!

Due to complications regarding COVID-19 and social distancing practices, orders may take 7-14 business days to process and ship. If your order should happen to experience delays of more than 14 business days during transit you will be refunded 100% of your shipping cost. This policy begins 24 hours after your order is placed and processed. 

For International shipping please allow an additional 7-21 business days.

*PLEASE NOTE:

"Standard Processing (5-7 Business Days)", "Priority Processing (3-5 Business Days)", and "Expedited Processing (2-3 Business Days)" refers to the processing of your order at our warehouse and does not include transit time. Orders are very likely to be processed sooner than the option you chose at checkout. Please also note that processing orders is completely dependent on available "man-power" and helpers, and we always aim to process as many orders as quickly as humanly possible. Orders are generally not processed on weekends or holidays (though we do our best to sometimes make an exception if we can).