Our Returns Policy
What is your returns & exchanges policy?
***Items that are on sale, a promotion or a discount code are FINAL once purchased.
Items that are purchased for full price are available for a return/exchange. They must be unworn and unwashed and purchased within the last 30 days to be eligible for return/
When processing an exchange, some items may have a low inventory count and may be unavailable for exchange. If an exchange isn't possible, we will bring it to your attention via email.
We want you to have the best experience when shopping online with us, so if for whatever reason you're not happy with your purchase, please follow the easy steps below to place a return or exchange:
Returns & Exchanges (*International customers see instructions below)
• Step #1 - Email us at info@redhousemerchandising.com with your order number and proof of the unworn, unwashed item.
• Step #2 - We will approve/deny your return
• Step #3 - Package and ship your return, and include a copy of the packing slip if possible, as well as a note with any instructions for our shipping team regarding your exchange/return. That's it!
* International Orders
Please note for international orders, we are NOT able to create return labels, which means ALL international sales are FINAL.
Please send your return package to:
GRATEFUL APPAREL
110 Bomar Ct STE 102
Longwood, FL 32750
USA
And that’s it!
*and feel free to include a fun note for us to hang up at the office! :)
* The "Fine Print"
Returned items must be unworn / unwashed, undamaged, in a re-sellable condition and in any applicable original packaging (not having original poly bags is ok). All music items must be unopened and in original packaging. *Our one exception for music purchases is that all sales including digital content are final. If a physical album contains a digital download include, it is also unable to be returned.
Once our warehouse receives your return, it can take up to 2 - 3 days for us to inspect, process and refund your purchase. After the return has been approved, credit card refunds usually take 1 - 2 business days to be processed by your bank. We will send a notification when that happens.
What if I received incorrect or defective product with my order?
Duh! Obviously, if you received a wrong or defective item with your order, we will be sure to make it right. Please contact us at: info@redhousemerchandising.com